Connect & Engage
With Your Online Customers
By Using An Intelligent
Digital Store Assistant
We create, integrate & maintain bespoke solutions.
Used to collect data, drive revenue and provide support.
Integrates With
Online shopping...
Shoppers often feel overwhelmed and struggle to decide on what products to buy,
even in physical stores... so how do you think they they feel online?
A Digital Store Assistants Solves This
Make informed decisions and driving business growth.
Customer Insights – Understand your customers like never before. Our system captures detailed customer information, sentiment analysis, and feedback, giving you the tools to enhance customer satisfaction (CSAT) and foster loyalty.
CRM Integration – Seamlessly integrate our data collection into your existing CRM systems. This allows you to make data-driven decisions with ease, leveraging all your customer interactions to improve your strategies and outcomes.
Monthly Reporting – Gain deep insights into your operations with comprehensive monthly reports. Our service analyzes the Digital Store Assistant usage, key performance indicators (KPIs), and conversation transcripts to provide you with a detailed overview of your performance.
Increase sales and scale your business.
Product Recommendations – Enhance your customers’ shopping experience with tailored product recommendations. Our service offers easy catalog navigation, high-quality images, detailed product descriptions, and direct link access, ensuring shoppers find what they want effortlessly.
Offers – Boost sales with strategic promotions. Our system enables you to provide discount codes, special sales, and last-chance offers, encouraging customers to make a purchase.
Seamless Shopping Experience – Allowing shoppers to find what they want with ease, obtain the necessary information, and make a purchase, thereby driving higher click-through rates (CTR) and conversion rates (CVR).
Satisfy customers and build brand loyalty.
Level 1 Customer Support – Efficiently address general inquiries, frequently asked questions, and troubleshooting with our level 1 customer support, ensuring your customers receive timely and accurate assistance.
Order Management – Simplify order tracking, cancellations, and returns, providing your customers with a seamless and hassle-free experience.
Support Team Transfer – Easily escalate issues with our ticket raising system, direct call transfers, and live chat support, ensuring complex problems are resolved quickly by the appropriate team.
Efficient Customer Service – Handling the majority of your customer support issues, freeing up valuable time for your employees and enhancing first contact resolution (FCR).
Track Success Through Our Dashboards
Trusted & Partnered With Leading Platforms
Testimonials
Hear From Our Partners
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Frequently Asked Questions
An intelligent digital store assistant is a conversation AI chatbot that helps businesses connect and engage with their online customers. The assistant will provide personalised and instant communication to the user, assisting them throughout their shopping journey. Which increases customer satisfaction and builds brand loyalty, whilst freeing up valuable employee time. The assistant can handle multiple conversations at once, removing wait times and allowing every customer to gain instant assistance.
Integration to a website is done by using HTML code of the assistant which is provided by ourselves, and added into the footer of your website to appear as a widget within your website. This allows the user to choose if they would like to interact with the assistant or not. We provide detailed instructions and support to help you with the integration process.
Yes, our digital store assistant can be integrated directly into your Instagram and Facebook inboxes to engage with customers on these platforms. The assistants can be designed to either respond to every incoming message or tailored to only start communication with specific keywords. Typically a call to action on a post or within the bio will be used to make users aware of how to start communication with the digital store assistant if they wish to do so.
We offer comprehensive technical support to help you troubleshoot and resolve any issues you may encounter. Providing on-hand support via direct contact methods. Keeping in regular contact to track and report the performance of the assistant.
We comply with all relevant data protection regulations and have strict privacy policies in place to safeguard customer information.
We offer various pricing plans to suit different business needs, dependent on features, integrations and reporting desired. Our pricing consists of a one off cost for the initial creation and integration of the assistant, split into two payments; initial start and completion. Followed by a monthly recurring payment for usage, maintaining and reporting.
We begin with agreeing on the scope of the project, and once the first payment is made we will begin to create your solution (2 to 3 weeks). We then move onto the testing phase which will be internal, then external to yourself to make sure you are happy with the solution, making any modifications if necessary (1 to 2 weeks). Then, final integration and making the solution live, monitoring the initial usage (1 week).
In total you can expect a turn around time of 4 to 6 weeks.